Cancellation and Refund

Cancelling an Order or Part of an Order

Time Frame

If you change your mind after placing an order, you can cancel the order (or part of the order) within 07 (Seven) days of the order confirmation, or before it is shipped, whichever is earlier.

Fee

A cancellation fee of 2.5% will be applied on the amount paid by you while processing the refund. Any cashback earned on the order prior to the cancellation will be deducted from Homes Under Budget credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.

How to Initiate a Cancellation Request?

1.Go to the My Orders section in your ‘My Account’

2.Click the ‘Cancel Item’ button against the Item you want to cancel.

3.If you checked out as a Guest User (i.e. you have not registered on Homes Under Budget.com), please get in touch with our Customer Service team to initiate a cancellation.

4.Please go through our Refund Policy to understand the refund process and timelines.

Returning an Item

Time Frame

You can return an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery.

What’s eligible for Return or Replacement?

Defective – If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.

Difference – If the item delivered to you is different (in dimension, shape, or color) from the item image on our website.

Not Functional – If the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (appliances, clocks, lights or bulbs). Please note that only replacements shall be offered.

What’s NOT eligible for Return or Replacement?

Damaged or Missing – For any damage to the items delivered or incomplete products delivered or components missing, the claims are to be highlighted during the time of delivery itself. We won’t be able to accept any return requests once the delivery is completed.

Installation Issues – Wall mounting installation services are not offered by Homes Under Budget.com and therefore, return requests because of the customer’s inability to get the product wall-mounted will not be processed.

Relocation – After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly, etc, please note that Homes Under Budget will not be responsible for any damage to the product.

How to Initiate a Return Request?

Click Product Images

To raise a return request, you should click 2-3 clear photographs of the item in question. Below are the guidelines to follow while taking the photographs.

1-2 images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible.

The image file size should not exceed 5 MB

Raise A Return Request

Registered Users:

Login to Your Account > Go to the  My Orders  section in ‘My Account’.

Click on ‘Return This Product’ next to the product name that you want to return

Select the ‘Reason’ and upload the supporting images

Write your comments in the dialog box provided and submit the request

Evaluate and Pick-Up

Once we receive the images, Homes Under Budget Resolution team will connect with you within 24 hours.

The return requests are evaluated by the Homes Under Budget Resolution team in consultation with the merchant and a technician visit may be scheduled (if required). Please note that the resolution will be provided basis the technician’s evaluation report.

Return pick-up of product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Customer Support representative.

Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.

A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.

Refund Process

Mode Of Refund Payment

Once the item is cancelled, the refund is processed after the product has been picked up from the delivery location.

You can choose to get your refund either in the original mode of payment (Credit Card, Debit Card, Net Banking, Digital Wallets or UPI Account) or to your Homes Under Budget Wallet.

If you have availed EMI option – incase of full refund the amout is credited to your original mode of payment. However, incase of partial refunds, the refund is initiated through NEFT transaction to your bank account so that the remaining EMI is not lapsed*.

Any cashback earned on the order prior to the cancellation will be deducted from Homes Under Budget credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.

*There can be variations depending on the T&Cs of the financial service provider and time at which return is sought.

Refund Timelines

Original Mode Of Payment

Once the refund is initiated, the refund amount gets credited to your selected mode of payment in 7-10 business days. The refund timeline for various modes is provided below.